Frequently Asked Questions
Q: How long does the carpet cleaning process take?
A: We are able to clean approximately 400 square feet per hour. This can vary slightly depending on the amount of soil, how much furniture needs to be moved, specialty spotting procedures, and setup time.
Q: How soon can I walk on it?
A: Keep pets, children and regular traffic off the carpet for a period of three to six hours. The homeowner may use the carpet lightly immediately after cleaning by wearing the "booties" we provide, or socks or house slippers. Wait 24 hours before removing Styrofoam blocks and plastic tabs that are put in place to protect furniture and carpet.
Q: Do you move furniture?
A: Our regular pricing includes moving sofas, chairs, end tables, and other light items of furniture. Beds, dressers, and heavier pieces are left in place under our regular pricing structure. These items can be moved upon request, however, the homeowner must remove all electronic items and breakables from any item of furniture you would like us to move.
Q: Can you get out....?
A: With the experience and expertise out company has, we are known for being able to get out difficult spots. If a spot is removable, we have what it takes to get it out. Our trucks are stocked with many specialty spotting agents. However, please understand that there are some things that can cause a permanent stain. They include, but are not limited to furniture dyes, plant fertilizer, and various hair dyes.
Q: Can you fix indentions from heavy furniture?
A: No guarentee can be made on removing indentions from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
Q: How often should carpet be cleaned?
A: The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At aminimum, you should clean once a year.